Important note about cpflight technical support ( please read carefully ):
CPflight Technical Support is an help service for customers that find problem with hardware
functionality. We spend every day most of our time to give information that already are
extensively reported in the product manuals or to solve problem due to causes that have not
relation with the CPflight hardware; this prevent us to give the right time to the customers
that have true hardware failures and also this does not allow us to work on new project and
improve the existing products. We have to remark that the support mail box is a not a
generic mail box to solve each kind of computer or operative system problems.
Before to contact the technical support take a look to the troubleshooting link below,
in most of case you may find here the answer to your question. More information can be found
on the
F.A.Q. (Frequently Asked Questions) section and in the products Operation Manuals.
We have to remark that the hardware have not an its own intelligence on board,
it establish an interface to set and select controls substituting the computer keyboard
and/or mouse; logics, operating modes and aircraft behavior are managed by the Flight
simulator software (or Project Magenta software if any). Often the MCP cannot engage a
function because there non exist the right flight condition to engage this function, for
example if you attempt to engage the "APP" mode without having an ILS tuned or when the
aircraft is above to the allowed altitude for approach, the "APP" mode will not engage and
the key light will remain turned off. This does not mean that there is any hardware failure.
If you have a doubt about a similar situation, check the same condition directly with the
mouse before any other thing, obviously if the function does not works using the mouse you
can't engage it with the MCP hardware.
If none of the following troubleshooting and information allows to solve the problem contact
support@cpflight.com. Please give a clear and concise indication about
your configuration
(performances of your PC, your operative system, kind of add-on you use...) and
the performed test, also always enclose in your email the Monitor.log file that you find in
the CPflight Tools folder.
The emails that doesn't report any indication or hardware test
result will not be considered.
The CPflight team
HARDWARE TROUBLESHOOTING
FIRMWARE TROUBLESHOOTING
SOFTWARE TROUBLESHOOTING
